Our Policy

Service Terms & Conditions

By scheduling an appointment with DFW Mobile Fingerprinting, you agree to the following terms and conditions:

• Third-Party Agency: Client is responsible for confirming if our services may be used. We are a 3rd party fingerprinting agency and not affiliated with law enforcement.
• Identification Requirements: All clients must present a valid government-issued photo ID (driver's license, state ID, or passport) at the time of service. Photocopies or digital images of identification are not acceptable.
• Card Rejection Policy: In the rare event the fingerprinting cards are rejected after being sent to the appropriate location, we will complete another fingerprinting for the client if the appointment is occurred in the last 30 days. The client will not be charged for the fingerprinting on the FD-258 cards, but will be charged for the travel fee and processing fee.
• Multiple Appointments: Do not schedule an appointment at the same time you have another appointment.
• Damaged Cards: In the event the client fails to follow the directions of our technicians during the appointment and causes the FD-258 card to become unusable, the client will be charged for a replacement card + processing fee.

Payment Policy

• Payment Timing: Payment must be made prior to the appointment in order to reserve the appointment time as we are a mobile service.
• Invoice Timeline: Payments not made after 2 hours of receiving the invoice are subject to having the requested appointment time become unavailable.
• Payment Methods: We accept all major credit cards, debit cards, and electronic payments through our secure payment system.
• Travel Fees: Travel fees for mobile services are calculated based on the distance from our office location to your requested location.
• Extended Booking: Need to book us for a set period of time? Please reach out to us and we will accommodate your need.

Appointment Policies

• Punctuality: Please be ready for the appointment at the designated appointment time. After 10 minutes we will charge $15 and then $2 per minute in addition to the processing fee. If the client is not ready after 20 minutes, we reserve the right to leave the appointment and no refunds will be issued.
• Additional Charges: Additional charges are to be paid prior to the completion of the appointment. Failure to comply may result in the termination of the appointment and no refund.
• Technician Respect: Help us help you. Please do not rush the fingerprint technician. If client continues to rush after the fingerprint technician has asked not to, the appointment will be stopped and no refund will be given.
• Rescheduling Fee: The rescheduling fee for the client not being ready (not ready after 20 minutes) for the initial appointment time he or she requested is $120. Additional requests, including but not limited to, same day rush completion and rush hour travel may be applied and result in additional charges depending on the case.
• Missing Documentation: If the client fails to have all needed additional documentation completed by the fingerprint technician during the appointment time, a $85 return fee will be charged to have a technician return at a later date to sign and complete the documents. Additional requests, including but not limited to, same day rush completion and rush hour travel may be applied and result in additional charges depending on the case. Payment must be made prior to our departure to the appointment.

Refund Policy

• Appointment Cancellation: If we are on our way, or arrive to an appointment and it is discovered that our services are not able to be used, the client will not receive a refund.
• Service Issues: If we are unable to complete the fingerprinting service due to circumstances within our control, we will provide appropriate compensation.
• Quality Guarantee: We guarantee the quality of our fingerprinting services within the limitations described above under Card Rejection Policy.
• Technician Misconduct: If the appointment is terminated due to client misconduct (rushing the technician after being asked to stop), no refund will be given.

Privacy Policy

DFW Mobile Fingerprinting is committed to protecting your privacy and the security of your personal information:

• Data Collection: We collect only the personal information necessary to provide our fingerprinting services, including name, contact information, and payment details.
• Fingerprint Data: We do not store your fingerprint images or data after service completion. All fingerprint data is either transferred directly to the requesting agency or provided to you for your submission.
• Payment Information: All payment processing is handled through secure, PCI-compliant third-party processors. We do not store your complete credit card information.
• Information Sharing: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as required to complete your fingerprinting service or as required by law.
• Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.