Our Policy
Check out our policy below to insure the smoothest fingerprinting experience!
DFW
Mobile
Fingerprinting
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Client is responsible for confirming if our services may be
used. We are a 3rd party fingerprinting agency and not affiliated with
law enforcement -
In the rare event the fingerprinting cards are rejected after being sent to the appropriate location, we will complete another fingerprinting for the client if the appointment is occurred in the last 30 days. The client will not be charged for the fingerprinting on the FD-258 cards, but will be charged for the travel fee and processing fee.
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Payment must be made prior to the appointment in order to reserve the appointment time as we are a mobile service.
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Payments not made after 2 hours of receiving the invoice are subject to having the requested appointment time become unavailable.
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Help us help you. Please do not rush the fingerprint technician. If
client continues to rush after the fingerprint technician has asked not
to, the appointment will be stopped and no refund will be given. -
Need to book us for a set period of time? Please reach out to us and we will accommodate your need.
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Do not schedule an appointment at the same time you have another appointment.
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Please be ready for the appointment at the designated appointment time. After 10 minutes we will charge $15 and then $2 per minute in addition to the processing fee. If the client is not ready after 20 minutes, we reserve the right to leave the appointment and no refunds will be issued.
Additional charges are to be paid prior to the completion of the appointment. -
The rescheduling fee for the client not being ready (not ready after 20 minutes) for the initial appointment time he or she requested is $120. Additional requests, including but not limited to, same day rush completion and rush hour travel may be applied and result in additional charges depending on the case.
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In the event the client fails to follow the directions of our technicians during the appointment and causes the FD-258 card to become unusable, the client will be charged for a replacement card + processing fee.
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If we are on our way, or arrive to an appointment and it is discovered that our services are not able to be used, the client will not receive a refund.
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If the client fails to have all needed additional documentation completed by the fingerprint technician during the appointment time, a $85 return fee will be charged to have a technician return at a later date to sign and complete the documents. Additional requests, including but not limited to, same day rush completion and rush hour travel may be applied and result in additional charges depending on the case. Payment must be made prior to our departure to the appointment.
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Additional charges are to be paid prior to the completion of the appointment. Failure to comply may result in the termination of the appointment and no refund.
